Downdetector® by Ookla® report highlights largest service outages in 2024, including Facebook, Crowdstrike and Microsoft
- Facebook’s March 5 outage was the world’s worst outage, with 11.1 million users reporting problems
- The July 19 Crowdstrike outage led to nearly 5 million users reporting issues with services that rely on it, including emergency services, airlines and ride-sharing apps
- The most significant outage in the Middle East and Africa was the Microsoft 365 outage that occurred on March 14 as part of a global event
Ookla®(www.Ookla.com), the global leader in connected intelligence, releases new analysis of the biggest internet outages (https://apo-opa.co/3D36xq3) in the first nine months of 2024. This report is based on DownDetector® (https://apo-opa.co/3Zta2gR) data to analyze the biggest challenges related to service disruptions as reliance on digital services increases.
Ookla’s DownDetector is the world’s most popular online service status information platform. By leveraging more than 25 million monthly reports, real-time analytics and verification of outage reports from individual users, DownDetector Explorer helps ISPs, mobile network operators, technology companies, banks and other organizations understand the scale and scope of incidents and act quickly to resolve them The issues that matter most to your customers.
Key findings of the report include:
- Social media platforms such as Facebook, Instagram and WhatsApp have been the most affected, affecting millions of users.
- Additionally, Internet Service Providers (ISPs) and gaming services have been significantly impacted, highlighting the complexity of the Internet itself and the need for network-dependent services in this complex ecosystem.
- While the outage was global, critical regions such as Asia Pacific, Europe, Latin America, the Middle East, Africa and the United States experienced severe service disruptions.
“Our Down Detector platform provides real-time visibility into service outages, helping users and businesses stay informed and respond effectively,” said Hamdy Farid, senior vice president of product at Ookla. “Many leading retailers, social media platforms, internet providers, Streaming services, gaming companies and financial institutions all rely on DownDetector to monitor outages and understand the root cause of connectivity issues.”
The report also includes the most severe outages by region:
Globally, Facebook’s March 5 outage was the most severe, with more than 11.1 million users worldwide reporting problems. The Facebook and Instagram outages had the greatest impact on the Asia-Pacific region, followed by widespread disruptions to Microsoft 365 and local services such as PayPay and Jio.
The European region was adversely affected by outages on Facebook and WhatsApp, as well as outages on German telecom providers 1&1 and Deutsche Telekom.
In Latin America, there was widespread disruption to Facebook, Instagram and WhatsApp, as well as outages to local services such as Bait and Nubank.
While the Microsoft 365 and Facebook outages had a significant impact on the Middle East and Africa region, local telecoms providers such as Telkom, MTN and Vodacom were also disrupted.
In the United States and Canada, Facebook, CrowdStrike, and AT&T experienced the most severe outages, followed by outages to various gaming services and ISPs. It’s worth noting that when Crowdstrike’s routine software update went awry on July 19, nearly 5 million DownDetectors were reported related to services using Crowdstrike or Microsoft, including emergency services, airlines, and ride-sharing apps. User reports.
“In this case, early detection, problem isolation and user communication are critical for local telecom operators and service providers. With DownDetector Explorer, operators can understand the scale and scope of the incident and take quick action to resolve the impact on consumers The most important question,” Farid said.
To read the full report, click here (https://apo-opa.co/3D36xq3).
Distributed by APO Group on behalf of Ookla®.
For more information please contact:
Oriental Planet Group (OPG)
Phone: +971 4 4562888
Email: media@orientplanet.com
website: Oriental Planet Network
About Ookla®:
Ookla® is a global leader in connected intelligence, providing consumers, businesses and other organizations with data-driven insights to improve network and connected experiences. We help customers effectively solve their biggest connectivity challenges and drive innovation.
Ookla is a division of Ziff Davis (NASDAQ: ZD), a vertically focused digital media and internet company whose portfolio includes technology, entertainment, shopping, health, cybersecurity and marketing technology leading brand in the field. Ookla’s world-renowned brands include Speedtest®, DownDetector®, Ekahau®, RootMetrics® and more.
