Ivanti Neurons review | TechRadar
Ivanti neuron is a platform that helps enterprises and MSPs secure their IT devices and infrastructure with remote management and patching tools. Founded in 1985, the company has nearly 40 years of experience and currently serves more than 40,000 customers worldwide.
It provides tools to identify various IT assets in the network and then automatically patch them through preset rules. Unlike other RMMs, it prioritizes the most vulnerable security issues, ensuring you have a secure environment. Additionally, it protects devices ranging from Windows and Mac to Android and iOS. Onboarding, implementation, and integration are also easy to perform.
However, Ivanti can be a slightly complex tool for new users and may require a certain level of training to master its functionality. Plus, Ivanti won’t reveal its pricing, which means you’ll have to contact their sales team to get a quote.
Ivanti Neurons: Plans and Pricing
Similar to Datto and RMM Ninja OneIvanti Neurons also did not disclose its pricing. You must fill out a form with your requirements to receive a custom quote from the sales team.
This is certainly a time-consuming process as you have to put down everything you need. However, because Ivanti offers a wide range of products for different IT functions, you have the opportunity to customize the entire product and only pay for the features you actually need.
Ivanti Neuron: Function
Ivanti Neurons’ Unified Endpoint Management (UEM) provides IT teams with single-pane visibility of all endpoints and helps automate the entire lifecycle management of each device from onboarding to decommissioning.
Unlike other RMM solutions, Ivanti follows a risk-based Patch management approach to ensure you can patch your most vulnerable risks as quickly as possible. While most RMM platforms follow manual verification of vulnerabilities in penetration testing, Ivanti takes a more comprehensive Vulnerability Risk Rating (VRR) approach.
In addition to CVSS, the VRR approach also considers Common Weakness Enumeration (CWE) data, Open source Threat intelligence, OWASP (Open Web Application Security Project), subject matter expertise and trend information.
All this data is correlated to produce a VRR score between 0 and 10 – the higher the score, the higher the risk. This allows technicians to prioritize more important patches.
Mobile device management Just as important as monitoring your desktop. That’s what Ivanti does well. In addition to Windows, you can also access other operating systemsuch as iOS, iPadOS, Android and macOS.
No matter what device your end user uses, you can use applications such as Ivanti AppStation, Ivanti Sentry and Ivanti Email+ to establish and monitor a variety of security measures on the device. However, you must contact the sales team to get an accurate quote for this feature.
In addition, Ivanti has a dedicated BYOD portal that allows end users to bring their own devices into the corporate infrastructure without compromising the organization’s security.
Ivanti also has comprehensive application control for Windows, Windows Server and Windows Linux system. For example, it allows IT teams to manage user permissions and application access across asset domains.
Technicians can even use trusted ownership checks to mitigate zero-day vulnerabilities malware By checking the application’s NTFS owner. If the owner is not trusted, the application will not run on the system.
Likewise, Windows Rights Management allows you to allow end users access to only the applications or tasks they need, rather than the entire endpoint. This reduces endpoint vulnerabilities and helps manage security costs. Technicians can also implement device-based software license controls to set usage and access restrictions for various applications.
Ivanti Neurons: interface and performance
The Ivanti Neurons dashboard is clean and defined by user roles. You can only (and easily) be able to view elements that are critical to your functionality.
Some useful dashboard widgets include Asset Manager (which displays all your assets in different locations) and Asset Manager Analyst (which displays your outstanding tasks, requests, and unassigned tasks). Likewise, the Asset Manager Management Dashboard shows you all active asset requests from your team.
The dashboard is filled with color-coded charts such as bar charts, pie charts, pivot tables, and grouped lines. This helps you get a quick overview of your data instead of navigating through complex data records. You can add, modify, or delete charts (and other elements on the dashboard) based on your user role.
Overall, the interface may look a bit old at first glance, but it gets the job done. It contains information and can be customized by administrators based on user needs. This is ideal for larger organizations with employees with clearly defined roles.
Ivanti Neuron: Security
Ivanti Neurons offers impeccable security, as evidenced by its extensive certifications. For example, the platform is compliant with Service Organization Controls 2 (SOC2) (which requires companies to adhere to certain data storage security standards) and ISO/IEC 27001 (which helps protect them from data breaches and security threats).
Ivanti also actively complies with the General Data Protection Regulation (GDPR) and has a designated data privacy team to oversee its processes, policies and standards. The platform also regularly conducts Penetration testing Make sure their systems are free from any possible vulnerabilities.
Ivanti Neuron: Support
We were impressed with the variety of support options available on Ivanti. First, there are dedicated phone numbers for each region, such as the Americas, Europe, the Middle East, Africa, and Asia.
The platform also offers a dedicated success portal where you can place a ticket and request a call back from the support team, in addition to viewing other details. If your issue is Level 1 – Critical, the team will even call you back outside of business hours to ensure timely support. Severity 1 – Critical issues are those where the product does not work and cannot be restarted or there are issues with unstable third-party mission-critical applications.
Ivanti also has a very active community forum where you can ask questions and expect quick resolutions. What we love most is that there are multiple groups within these communities based on product type.
Therefore, there is a separate team for automation, IT asset management, service management, etc. These communities also have MVP members and their LinkedIn IDs to help you connect with experts.
Ivanti Neurons: Final Verdict
Ivanti Neurons is a diversified RMM platform that goes beyond ordinary remote management capabilities. It offers a wide range of products that can be mixed, matched, and customized to create unique plans based on your business needs. In addition to automating patch management, its discovery capabilities allow you to maintain a real-time inventory of your company’s digital assets, ensuring no endpoint is missed.
Ivanti supports Windows, iOS, iPadOS, Android and macOS so enterprises can manage almost any type of device. The platform also recently introduced AI-driven automation, enabling teams to manage endpoint patching and technical issues through behavioral analytics.
Overall, Ivanti is a feature-rich, multi-dimensional RMM platform that is ideal for large teams. However, one drawback is that you may need to spend some time learning the basics of the software as there are many features to use.
Ivanti Neuron: FAQs
What products does Ivanti Neurons offer?
Ivanti Neurons is a comprehensive security solution with a variety of products for different teams. For example, there is an Ivanti Neurons suite for IT asset discovery, and a separate suite for IT automation robots called Neurons for Healing. Next, there are separate modules for unified endpoint management, network and endpoint security, and services and asset management.
Is Ivanti Neurons legal?
Yes, Ivanti Neurons is a legitimate automation platform that allows you to manage complex endpoint structures with ease. Founded in 1985, it has over 40 years of experience and thousands of positive customer reviews. It’s also highly secure and compliant with GDPR, SOC2 and ISO/IEC 27001. Overall, the platform is trustworthy.
