Delta Concierge Will Anticipate Your Every Travel Need Like an AI Trip Butler
Today, when you fly into the Las Vegas airport at night, the most eye-catching element of the city skyline you see from your plane window is the Globe, a giant spherical place surrounded by a bright, colorful outer sphere. decorated. It’s fitting, then, that Delta Air Lines chooses the Sphere as its Las Vegas base International Consumer Electronics Show During the keynote, the company announced its vision to integrate next-generation technology into your travel experience while celebrating its centennial year.
This year, the airline will introduce AI-powered Delta Concierge services in the Delta Fly app. From reminding you of passport renewal and visa requirements, to providing weather-appropriate packing advice for your trip, to assisting with airport route finding and safety advice, Concierge Services are designed to be your personal travel concierge.
Delta Concierge will finally provide passengers with personalized seatback travel assistance.
Like all companies at CES, Delta is looking to the latest technological developments to improve its existing products and services, and artificial intelligence is at the core of this. For airlines like Delta Air Lines, AI can provide passengers with a more personalized experience and provide customized recommendations based on status, route and travel preferences.
“Our entire strategy is about being member-centric and making sure members get what they want,” Ranjan Goswami, Delta’s senior vice president of customer experience design, said at a briefing with reporters before the keynote address. “When you log into that screen… we’re going to get smarter about you and serve you more and more relevant content.”
Passengers will be able to interact with Delta concierge via text or voice using natural language. In a future release, the concierge service will allow people to automatically connect to Delta Sync Wi-Fi and Delta Sync Seatback, which will provide them with a personal greeting on the plane and learn about their itinerary and preferences.
“We will look at pain points and what makes travel stressful,” Goswami said, adding that he was excited to continue integrating developments across the spectrum. agent artificial intelligence Make your travel experience more personalized. “I think we’re going to be very surprised in five years and we believe this technology will change the experience.”
Uber CEO Dara Khosrowshahi took the stage with Delta Air Lines CEO Ed Bastian as the two companies announced a travel partnership that will allow passengers to Earn SkyMiles on Uber bookings. Delta also announced a partnership with Joby’s electric air taxi service, which will allow passengers to book end-to-end travel through Delta Concierge.
Starting in 2026, Delta’s in-flight entertainment system will become fully cloud-based, offering 4K HDR QLED displays and Bluetooth connectivity for your personal devices. On board, SkyMiles members will soon be able to take advantage of a newly announced partnership with YouTube, offering free access to YouTube Premium, YouTube Music and creator-curated content.
“Audiences no longer differentiate between content from traditional studios and content from similar creators,” YouTube chief business officer Mary Ellen Coe said during the keynote. “They turn to YouTube for all their information.”
Tom Brady is joining Delta Air Lines this year.
On the content front, Delta will also launch a health-focused series this year called “Travel with seven-time Super Bowl Champion Tom Brady.” Taking the keynote stage, Brady listed his top three travel health tips: stay hydrated, engage in some form of physical activity upon arrival, and use your time on the plane to stay productive.
