Chase Customers: Here’s What You Should Know About Its New Zelle Policy
Chase customers using Zelle will soon develop a new policy to keep in mind. Starting March 23, 2025, JPMorgan Chase Block certain Zelle payments If you think they originate from social media. This is a bank’s attempt to protect its customers from huge losses caused by scams.
Fortunately, Chase also offers many other ways to send and receive funds digitally. This is what you need to know.
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Why Chase will block Zelle social media charges
Zelle and others Digital Payment Appsuch as Venmo and Cash App, make fraud Making money, people that many scammers are targeting on social media. according to ChaseNearly 50% of the fraud reports received from June 1, 2024 to December 31, 2024 came from social media.
one December 2024 lawsuit The Consumer Financial Protection Agency claims that since its launch in 2017, clients of JPMorgan, Bank of America and Wells Fargo have lost more than $870 million through Zelle Payments. And CFPB recently Leave the suitit still issued an alert saying customers are at risk using digital payment apps. And, since Zelle doesn’t offer purchase protection, it’s unlikely to restore it once you send money on the app.
With its new policy, Chase hopes to stop fraud before it happens. It’s updated Mobile phone service agreement It will allow it to refuse or block payments it believes originated on social media. The bank can also delay or hold payments, so it can request information from you to verify transactions, such as verifying your identity, the identity of the sender or recipient and payment details.
Other ways Chase customers can send money safely
If you want to send or receive funds through your Chase account, there are many safe ways to do this. Chase a few Other digital payment servicesFor example PayPal,,,,, Apple salary,,,,, Google PaySamsung Payment and Ring.
You should never send money to someone you don’t know and trust through the payment app. This also helps to know Signs of a scam Therefore, you can avoid falling into the trap of fraudsters.
The Zelle mobile app allows you to send money from one bank account to another.
