Most People Still Aren’t Happy With Their Internet, But It’s Not All Bad
this US Customer Satisfaction Index Annual survey released based on more than 25,000 customer interviews reveals how we really feel about us Internet service provider. Good news for ISP – Things are trending. Overall, ISP scored 71 on ACSI’s 100-point scale, up three points since 2023, the highest score since ACSI began measuring ISP in 2013. Isn’t this good news? Internet service providers are still at the bottom of the index before subscribing to TV services, but especially in unpopular industries such as airlines, hospitals, U.S. Postal Services and social media companies.
If you dig out these numbers – we have, given that we include them Our way of reviewing Internet providers – They told a more subtle story. ACSI first classified customer satisfaction into fiber and non-fiber categories in 2023 and continues in 2024. Not surprisingly, the ISP that provides fiber internet services is faster and more consistent than others Types of Internet connectionscored significantly higher, and compared with 68 of non-fiber ISP, 76 were obtained. However, only half of the households can use fiber. According to the Fiber Optic Broadband Association. Although national and regional telecommunications continue to expand its reach, fiber rollout is slow, concentrated in larger cities and metropolitan areas.
The ISP with the highest customer satisfaction score is AT&T fibercuts popularity services, Verizon Fiossecond place. Century -Link fiber (now known as How much fiber), Edge fiber and Google Fiber All tied for third place. These findings are intimately consistent with our point of view: Verizon Fios, Google Fiber and AT&T are above us Overall list of fiber providersalthough our recommendations vary by location. After all, we have reviewed Internet service providers in more than 400 cities in the United States.
According to the latest data from ACSI, Americans with fiber internet services are more satisfied than Americans who use other connection types.
CNET found that fibers are more reliable, less susceptible to interference during peak usage times, and most importantly, upload and download data very quickly. In fact, many countries’ ISPs are boasting now Dogbit Projectand Zipper fiber even has 50 times the layer. I don’t know anyone needs such a quick service, but it sounds cool.
Although fiber plans tend to be more Wired Internet Servicesthe price gap is closing. Wired Internet Services plans usually start at $25 to $30 per month; fiber plans usually start at about $50, but are much more expensive. It is pointed out that fibers usually provide lower Cost per megabit than other connection types.
Among non-fiber providers, T-Mobile Home Internet and Verizon 5G home internet Takes two best spots in ACSI’s 2024 rankings and scores higher than the average non-fiber internet provider. “In some regions, 5G satisfaction scores are comparable to fiber,” Forrest Morgeson, Director of Honorary Research at ACSI, said in a press release. 5G fixed wireless service Many services in CNET have also been evaluated in hundreds of cities.
The lowest ACSI score provider in this field is Wind dynamicsits score was 56, down 20% from last year. It’s hard to say exactly why this sharp drop is going down, but ACSI’s findings point out that call center satisfaction is the lowest rated area of ​​all ISPs, so of course it’s possible to figure out the poor rankings.
Despite improvements compared to last year, ISP’s customer satisfaction figures still live at the bottom of the industry’s latest ACSI rankings.
We will continue to monitor ISP’s relationship with customers throughout the year Ookla’s Discovery in the Second Half of 2024and JD Electric Power Annual Survey. (Ookla is owned by CNET and Ziff Davis, the same parent company.)
