Infobip recognized as a worldwide Communications Platform as a Service (CPaaS) Leader by IDC MarketScape for the third time
Global Cloud Communication Platform Infobip ((www.infobip.com) has been appointed as the leader of IDC Marketscape: Global Communication Platforms As Services (CPAAS) 2025 Vendor Assessment. This is the third time Infobip has been appointed as a leader in this report.
According to the report, “Infobip is a key player in the CPAA market, with its global footprint and strong capabilities being its extensive corporate portfolio as well as operator-grade service offerings.”
Courtney Munroe, Vice President of Global Telecom Research at IDC, said: “Infobip has an agile organizational structure and demand for innovation to meet evolving enterprise requirements to stimulate the continued expansion of its capabilities and global reach. The company’s strong service and depth enable it to grow rapidly while maintaining its strong Financial status.”
Infobip CEO Silvio Kutić said: “Infobip has continued to invest in innovative new services over the past year. For example, Our AI HUB and RCS business messaging solutions enable businesses and brands to deliver instant, personalized response and provide customers with an excellent conversational experience. We believe that the recognition of the IDC market landscape reflects our commitment to helping businesses transform their customer relationships, increase loyalty and grow. ”
See IDC Marketscape: Global Communication Platform as Services (CPAAS) 2025 Vendor Assessment (DOC# US52039625, February 2025) Excerpt: https://apo-opa.co/4k5ojva
Distributed by Apo Group on behalf of Infobip.
About IDC Market Landscape:
The IDC MarketScape vendor evaluation model is designed to outline the competitive adaptability of technology and service providers in a given market. This research method utilizes a strict scoring method based on qualitative and quantitative criteria, resulting in a single graphical account of each supplier’s position in a given market. IDC MarketScape provides a clear framework in which product and service products, features and strategies, as well as current and future market success factors for IT and telecom providers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and potential suppliers.
About Infobip:
Infobip is a global cloud communications platform that enables businesses to build a connected experience at all stages of their customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communication to increase business and increase loyalty. It provides locally built technology with the capability of 7 billion mobile devices and “things” on 6 continents associated with over 9,700 connections, of which more than 800 are direct operator connections. Infobip was founded in 2006 and is led by its co-founders Silvio Kutić, Roberto Kutić and Izabel Jelenić.
Recent awards include:
- Infobip’s third appointment of leader in IDC Marketscape (February 2025)
- Infobip rated as one of CPAAS providers in Metrigy’s CPAAS Metrirank report (December 2024)
- Infobip ranked No. 1 in the RCS business messaging competitor rankings for Juniper Research’s RCS business messaging competitors 2024 (November 2024)
- Infobip is considered the number one provider in the AIT fraud prevention market by Juniper Research (October 2024)
- Infobip appointed as Leader of Communication Platform (CPAAS) 2024 (CPAAS) in Gartner® MagicQuadrant™ for the second consecutive year (June 2024)
- Infobip’s annual list of the world’s most innovative companies named Fast Company (March 2024)
- Infobip appoints leader in CPAAS rankings Juniper study (March 2024)
- OMDIA lists Infobip as leader in its CPAAS Universe report (November 2023)
