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American Airlines Expands Anti-‘Gate Lice’ Technology To 100 Airports
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Main points
- American Airlines is expanding a trial of a new technology to more than 100 airports after gaining “initial insights into ways to improve the boarding process.”
- The trial, which started at three airports last month, will make a sound to alert gate staff when people try to board a flight before calling their team.
- The new technology may help reduce so-called “gate lice,” people who hang around the gate before it’s time to board a flight.
More and more often, it’s time for the “door lice” to disperse.
American Airlines (Asian Airlines Association) is expanding trials of a new technology to more than 100 airports after gaining “initial insights into improving the boarding process.”
During the trial, started last month At three airports, it will make a sound to alert gate agents when people try to board a flight before calling their team.
The new technology may help reduce so-called “gate lice,” people who hang around the gate before it’s time to board a flight.
American Airlines says technology ensures “passengers can enjoy the benefits of designated boarding groups”
In a press release announcing the update Wednesday, American simply said it was expanding the trial “to ensure customers receive the benefits of their designated boarding group.”
Julie Rath, senior vice president of operations, reservations and service recovery at American Airports, said the airline has received strong feedback from initial trials launched at International Sunport in Albuquerque, New Mexico; Tucson International, Arizona Airport; and Ronald Reagan Washington National Airport.
“The initial positive response from customers and team members has exceeded our expectations, so we’re excited to leverage this technology to serve them ahead of the Thanksgiving holiday,” said Rath.
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