TeamViewer review | TechRadar
Team Viewer It is a widely popular remote access and device monitoring tool. It was founded in 2005 and currently has more than 640,000 customers worldwide. The platform’s ease of use makes it a popular choice among IT professionals and MSPs.
With easy remote endpoint access, it provides features like endpoint threat protection, Mobile device managementautomated alerts and patching. Its pricing structure also caters to a wide range of markets – from single users to large enterprises, and everyone in between. Additionally, you can rest assured that your data will remain private thanks to its strong cybersecurity structure.
However, it’s worth noting that TeamViewer can be a slightly more expensive option for smaller teams hosting fewer than 100 endpoints. Let’s take a deeper look at TeamViewer to learn about its best features, pricing, support, and security structure to determine if it’s the best choice for you.
TeamViewer: Plans and Pricing
TeamViewer offers numerous plans for individual users, teams, and enterprise-level businesses.
| Header Cell – Column 0 | plan | monthly price | Managed devices |
|---|---|---|---|
| for single user | TeamViewer remote access | $24.90 | 3 |
| Row 1 – Cell 0 | TeamViewer Business Edition | $50.90 | 200 |
| for the team | TeamViewer Premium | $112.90 | 300 |
| Row 3 – Cell 0 | TeamViewer Enterprise Edition | $229.90 USD | 500 |
| For business | enterprise | Custom pricing | custom |
As you can see, TeamViewer offers a variety of options for businesses of all sizes – from individuals and small teams to full-blown enterprises. All plans allow connecting to Windows, macOS, and Linux systems from Windows, macOS, Linux, Android, iOS, and Windows Chrome OS equipment.
However, the number of concurrent connections may vary depending on the plan. For example, the single-user plan and the TeamViewer Premium subscription both support only one concurrent connection, while the TeamViewer Corporate plan supports three concurrent connections.
Additionally, each layer has its own set of features. For example, you don’t get asset management and device monitoring features on the TeamViewer Remote Access plan.
That said, we find the Teams plans to be better value for money, as they come with nearly every feature the platform has to offer. For example, the premium plan supports up to 300 devices and has a rate of $0.38 per endpoint, making it one of the most affordable RMMs.
However, this is only true if you first need to manage 300 endpoints. Failure to do so will only increase the cost of managing each endpoint.
TeamViewer: Features
TeamViewer has an impressive array of remote management features. You gain comprehensive visibility into all IoT assets in your environment, including detailed metrics such as asset type, disk space, and asset type. network monitoring detail.
The platform’s device monitoring capabilities help IT teams keep tabs on various aspects of IT, such as SMART errors, software installations, and bad login attempts. You can even set various thresholds for CPU and memory usage.
TeamViewer will send you alerts when new operating system updates are available for download. What’s more, you can even automate Patch management Through predefined policies targeting specific end users or entire sets of assets. The platform also supports third-party application patching.
Comprehensive threat reduction endpoint protectionPowered by Malwarebytes, it helps you protect your endpoints from malicious actors such as malware, ransomwarespyware, and even zero-day threats.
Through signature-based and signatureless detection methods, combined with behavioral analysis of modern machine learning algorithms, ThreatDown ensures your endpoints are not compromised.
You also get Endpoint Detection and Response (EDR), which monitors suspicious activity and quarantines infected files in real time. Endpoints are also protected from attempts to access malicious websites, suspicious links, and malicious ads across the Internet.
The best part is that you don’t need to install any apps or extensions to deploy ThreatDown. It is fully integrated with TeamViewer and deployment is as easy as pressing a button.
TeamViewer also partners with Ivanti to provide powerful mobile device management. This includes device onboarding, deployment, and troubleshooting from a single dashboard. IT teams can deploy security enhancements, manage in-app controls and permissions, and enforce policies and standards.
Devices can also be remotely locked and wiped in an emergency, and the device’s location can be monitored in real time.
TeamViewer: interface and performance
TeamViewer’s main dashboard is intuitive and modern. You can quickly view information such as the total number of managed devices, active devices, and devices missing patches.
There’s a stylish panel on the left that helps you navigate the various features and settings on the platform. These options are divided into the following functions: asset Managementendpoint protection, backup and mobile device management. Under each option, you’ll find several other drop-down clickable paths, which simplifies using the entire platform.
Additionally, each feature has a separate Overview tab to help you quickly drill down to important issues. This also ensures that the main dashboard is not too cluttered and easy to navigate.
TeamViewer: Security
TeamViewer doesn’t pull any punches when it comes to security. It has designed various policies and internal procedures in accordance with GDPR rules and established an appropriate information governance structure.
It is one step ahead of other RMMs and complies with the Brazilian General Data Protection Law (LGDP), which regulates the use of personal data by Brazilian businesses, and the California Consumer Protection Act (CCPA) of 2018, which establishes the data privacy rights of California customers.
To protect your account on TeamViewer, you can set up various security checks, such as two-factor authentication. If you forget your password and have trouble logging in, you can rely on the platform’s zero-knowledge account recovery process, where you’ll need to enter a unique 64-character zero-knowledge account recovery code. All of this happens without any intervention from TeamViewer’s internal team.
We were also impressed by TeamViewer’s strong protection. Each time you fail to enter your password, the time you have to wait for the next attempt increases. Entering 24 passwords may take up to 17 hours. This plays a key role when malicious threat actors attempt to compromise your TeamViewer account using brute force algorithms.
TeamViewer: Support
You can contact the TeamViewer support team in several ways: Live chatphone and email support tickets. Chat support is available Monday through Friday from 8 am to 6 pm EST, and phone support is available from 8 am to 8 pm EST Monday through Friday.
The only downside is that you don’t get 24/7 support. Yes, you can indeed submit a support ticket at any time, but the response may not be immediate. However, there is a special Service Level Agreement (SLA) option that gives you access to the phone number and email address of dedicated TeamViewer experts who will immediately help you resolve any issues you may encounter.
While not necessary for small teams, SLAs are critical for larger enterprises with a large number of managed endpoints. That said, even the premium support with SLA is only available on weekdays.
TeamViewer: Final Verdict
TeamViewer is a global remote management and access software that allows IT teams to remotely manage and resolve IT issues from anywhere in the world. In addition to regular RMM features such as device management and automated patching, TeamViewer has partnered with Malwarebytes to provide endpoint protection for all connected devices.
Plus, thanks to our partnership with Ivanti, you can manage mobile devices within your IT infrastructure. This makes TeamViewer more than just a regular RMM platform.
The platform’s pricing structure is suitable for both individual users and businesses with large teams. Able to manage 200-500 endpoints in its plans, TeamViewer is ideal for medium to large enterprises. However, smaller IT teams and MSPs dealing with less than 100 endpoints may find TeamViewer slightly expensive.
TeamViewer: FAQ
Who is TeamViewer suitable for?
TeamViewer offers plans for individuals, small teams, and large enterprises. However, if you have 200-300 managed endpoints, you’ll get the best value for money thanks to the platform’s tiered pricing structure.
For example, if you only have 100 endpoints, you still have to choose the TeamViewer Premium plan, which is priced at $112.90 per month, which brings the cost per endpoint to $1.12.
However, with the same plan, an IT team with 300 endpoints would cost only $0.37 per endpoint. Therefore, TeamViewer is more suitable for large and medium-sized teams and may be slightly more expensive for small businesses.
Does TeamViewer offer integration?
Yes, TeamViewer offers over 30 integrations, including popular applications like Slack, Google Meet, Salesforce, Zendesk, Microsoft Teams, Jira, Microsoft Intune, and Zoho. You also have access to the TeamViewer API, which allows you to connect other applications and systems to the platform to create continuity between endpoints and IT teams.
