Datto review | TechRadar
Dato is a cloud-based RMM software provider founded in 2007. The platform is purpose-built for MSPs and has more than 1 million users in more than 20 locations. Datto was acquired by Kaseya in April 2022 for a whopping $6.2 billion. However, today, Datto RMM exists as a standalone RMM product, serving MSPs around the world.
Datto is designed to simplify remote endpoint management. You can automate Patch management Through pre-made and customizable scripts. The platform is also known for its integrations, especially Microsoft 365 Management, a Microsoft suite that allows MSPs to monitor endpoints from a single dashboard. Plus, it’s the only RMM platform with native ransomware detection tools.
Having said that, there are some disadvantages. First of all, its pricing is very secretive—if you want to buy a package, you’ll have to get a custom quote. Additionally, patch management only works on Windows endpoints, which means you must use workarounds that work on macOS. Read on to find out all you need to know about Datto, including whether it’s right for your requirements.
Datto: Plans and Pricing
Datto RMM offers custom pricing, which means you must contact their sales team and request a custom quote. This means you’ll be able to get a highly customized deal that best suits your needs.
However, this can be a time-consuming process – you first have to explain your requirements and then negotiate with them to reach a workable agreement. Plus, even after spending so much time, there’s no guarantee you’ll be happy with the price you get.
Therefore, we think it’s best to know up front how much you’ll be paying so you can make a quick decision. However, this is really a subjective matter, and companies may also prefer Datto’s custom pricing.
Dato: Features
One of the things that stands out about Datto is that it is the only RMM that offers native Microsoft 365 management, helping you manage Microsoft 365 tasks through a single-user management platform.
Once you connect the endpoint, you’ll get a dedicated Microsoft 365 menu and a comprehensive overview of each client. Additionally, you can seamlessly navigate to various Microsoft client portals for each endpoint.
Like other RMM software, Datto also supports automated patch management operating system and third-party applications such as Google Chrome, Oracle Java and adobe acrobat.
Its advanced software management gives technicians access to more than 200 add-on applications, ensuring extensive third-party patching. Additionally, you can set flexible parameters to deliver patches to all endpoints.
Datto also allows technicians to set up policy-based patch approvals as well as device-level compliance reporting. We like that it has an extensive library of pre-designed scripts and strategies so you don’t have to build one from scratch.
One disadvantage is that Datto does not natively support macOS patch management. To do this, you must download “Install Updates with SUPER (MAC)” – a ComStore component. ComStore is a page that contains data scripts, installers, and device monitors, which are collectively called components.
However, having said that, Datto RMM is one step ahead of traditional patch management and offers native ransomware detection. In fact, Datto is one of the few RMM software that can do this.
Of course, it’s been patched Antivirus software Helps you detect various digital threats. However, it’s always good to have an extra layer of protection, and that’s exactly what the Datto RMM does. The platform uses behavioral analytics to detect ransomware on connection endpoints and sends alerts to MSPs so they can take timely preventive measures.
Datto also isolates infected devices from the network so that the ransomware does not spread through other client devices. This helps businesses reduce downtime and losses caused by ransomware.
MSPs typically use dedicated network scanning platforms to configure all points and devices in a specific client site. However, Datto comes with built-in network topology mapping that provides technicians with a detailed tree map of all discovered components. This ensures that no device is accidentally left unmonitored.
Datto: interface and performance
Datto RMM provides graph-oriented dashboards that help you grasp the status of all endpoints at a glance. You get a total of 3 dashboard options: Blank Dashboard, Default Dashboard, and Datto EDR and Security Dashboard.
A blank dashboard, as the name suggests, is like a blank sheet of paper and you can add as many widgets as you like from Datto’s widget library. You have 28 widget options to choose from, including various charts such as line charts, donut charts, tables, and tree charts.
The default dashboard comes with widgets like antivirus status, Windows patch status, open alerts, offline devices, and recent alerts. Needless to say, you can customize this board any way you want.
Finally, the Datto EDR and Security Dashboard focuses on the security aspects of connection endpoints. You can get information about security threats, ransomware status, and Windows Defender status for all your devices.
Overall, we like Datto’s information-oriented approach, and unlike other RMM software, you get more control through the dashboard.
dato: safe
Datto RMM employs multiple security protocols to ensure the safety of all users and their data. For example, it uses industry-standard AES-256 encryption to encrypt all data on its platform. Users are required to set a strong 9-character password that optionally expires every 30, 60, or 90 days for added security.
In addition to this, you can also enable two-factor authentication and use one-time passwords to add an extra layer of protection.
The good news keeps coming as the platform is hosted on a separate server AWS Accounts with no shared access, located in nondescript facilities. AWS also complies with multiple certifications and certifications such as SAS70 Type II, PCI DSS Level 1, ISO 27001, and FISMA.
In addition to this, Datto works with approved agencies to conduct regular penetration testing to ensure that there are no exploitable vulnerabilities in its systems.
Overall, Datto takes online security seriously like a top-notch company and goes to great lengths to ensure its users and partners have a safe experience.
Dato: support
Datto RMM provides 24/7/365 support through various channels such as Live chatphone and email tickets. What we love most is that it offers dedicated phone numbers for each region and country, and has over 500 support team members worldwide. This ensures users receive priority support and fast response times.
The platform also authenticates each user and ensures that information submitted in tickets is private and protected.
In addition, we also found a lot of documentation, help articles, official documentation Youtube Datto’s videos and troubleshooting guides will address common issues. Plus, Kaseya’s active peer-to-peer community ensures there’s always someone available to help you right away.
Dato: Final Verdict
Datto is a well-known remote management solution built specifically for MSPs. Founded in 2007, Datto is extremely secure and is the only RMM solution that offers native ransomware detection. If it finds traces of ransomware on any system, it alerts technicians and even isolates it from the rest of the network.
Much like other RMMs around, it allows you to automate patch management for your clients. However, what we love most is that it gives technicians access to over 200 third-party applications, making it one of the best RMMs for third-party patching.
Overall, it’s a top-notch RMM solution, especially if you’re an MSP. However, there are some disadvantages worth considering before you commit. For example, it can’t patch macOS systems, which means you have to download custom components from its store – a workaround that may not be as effective as native macOS patch management. Plus, Datto’s doesn’t reveal its pricing publicly, so you can contact their sales team to get a quote.
Dato: FAQ
What does Datto RMM do?
Datto is a cloud-based RMM software that allows MSPs to remotely manage their clients’ endpoints. Technicians can use Datto to install updates, patch systems, and even scan endpoints for ransomware. One outstanding feature is that Datto supports third-party patch management, which is unmatched by other RMM tools. MSPs can access more than 200 applications on endpoints and set policy-based approval and deployment rules.
What is the price of Datto RMM?
Unlike most RMM platforms, Datto does not disclose its prices. You must contact their sales team with your request to close the deal. This can be a bit cumbersome, especially for small businesses with limited time and resources.
Has Datto been acquired by Kaseya?
Yes, Datto RMM was acquired by Kaseya in April 2022 for $6.2 billion. However, Kaseya has not stopped using the Datto brand. In fact, it makes the product better through improved innovation and integration. Customers now receive outstanding support thanks to Kaseya’s extensive knowledge center. According to Kaseya’s announcement, the company also promised to reduce the average price of Datto products by 10% after the acquisition.
