Kaseya VSA review | TechRadar
Founded in 2000, teller It is a well-known brand in the IT and security management industry. With over 24 years of experience, we currently serve more than 45,000 customers in 21 countries. In addition to the VSA RMM platform, Kaseya also provides many other IT solutions, such as PSA, BCDR, Cloud backupemail security, and Penetration testing. This makes it a one-stop destination for all your business security needs.
Its VSA is an award-winning RMM platform that provides device monitoring, IT automation and patching, remote access and control, network-wide SNMP monitoring, and mobile device management. You also get native ransomware detection and more than 600 out-of-the-box scripts to help with rapid automation.
However, the slightly higher price tag and recent cybersecurity incidents may have you wondering if this is The best network monitoring tools For your business. Read on to find out.
Kaseya VSA: Plans and Pricing
As is the case with most RMM platforms, you must request a custom quote from the Kaseya sales team. However, after doing some digging, we found that the price could be down to $4-5 per endpoint per month, which in our experience with the RMM platform is a bit too high.
If you are a large enterprise with many endpoints, you will have good bargaining power. However, there are several other RMM platforms, e.g. Team Viewer Each endpoint costs less than $0.50.
One benefit of Kaseya VSA pricing is that you get a 14-day free trial. This gives you plenty of time to try out the platform before committing to a paid plan. It’s worth noting that another excellent platform, N-central RMM, also offers a free trial (30 days).
Kaseya VSA: Features
Kaseya VSA offers a variety of monitoring and Patch management features, making it a complete RMM platform. You get the benefit of zero-configuration SNMP device monitoring of all switches, printers, and networks. router in IT networks.
All you have to do is select a checkbox and Kaseya will start detecting and responding to alerts for various SNMP IT events. You can also automate actions when an alert is triggered. This includes creating alerts or tickets or sending emails to recipients.
There is also a VSA network topology diagram showing all devices. Here you can quickly identify open alerts – just look for the red alert badge.
Kaseya Automation can also run scripts to automatically fix IT issues. For example, simple tasks such as restarting printer Or restarting the system after installing the application can be automated. There’s also an automation library of over 600 scripts, reports, and monitor sets to keep you one step ahead and ensure you don’t have to build scripts from scratch.
IT technicians can use Kaseya remote access endpoints to troubleshoot any issues with full console access. There is also a stealth mode remote control tool called Live Connect that allows you to access endpoints without the user’s knowledge.
You can access the device’s desktop, memory utilization, and file and directory transfers. You can even freely browse its drive, add, modify or delete files, and make changes to files locally. The best part is that you can start multiple sessions at the same time.
Additionally, like Datto RMM, Kaseya VSA comes with native ransomware detection that uses behavioral analysis to detect any crypto-ransomware on the endpoint. It immediately sent notifications to IT technicians and began quarantining the affected files. This can come in handy even if you have a dedicated antivirus solution. After all, it’s always good to have an extra layer of protection.
Casey VSA: Interfaces and Performance
Kaseya follows a simple interface with a white background and blue header. All features are accessible from the left panel. You’ll find various sub-options under each feature, giving you quick access to whatever functionality you need. All in all, nothing out of the ordinary, which is a good thing, by the way!
Although the interface may seem overly basic at first glance, it’s very effective and gets the job done. The platform does not suffer from any lag or technical glitches, ensuring a seamless experience.
Just like Datto RMM, you can also create custom dashboards in Kaseya. This can be done using various widgets and charts. The default dashboard contains important information such as system status, active alerts, and more. You can also edit each widget – add or remove them according to your priorities.
VSA Cash: Security
Kaseya VSA complies with various safety standards. For example, a company conducts a SOC 2 Type II audit to verify the operating effectiveness of its internal controls.
They are also actively adhering to the ISO 27001 standard, which sets out guidelines for the management of ISMS (Information Security Management Systems). Users can also exercise their data privacy rights under GDPR and CCPA through Kaseya VSA. All communications between Kaseya agents and Kaseya servers are protected by industry-standard AES 256-bit encryption.
In addition to this, the company also conducts regular penetration testing (internal and external) to ensure that there are no unnoticed vulnerabilities in its systems. You can also set up various role- and scope-specific access permissions and enable two-factor authentication. Overall, Kaseya’s security structure is one of the strongest we’ve seen.
With all of this in mind, the fact remains that Kaseya was the victim of a ransomware attack this year. However, no damage was reported and the attack was blocked promptly. While this incident can be seen as a stain on Kaseya’s integrity, it will only help the company strengthen its security infrastructure.
Kaseya VSA: Support
Kaseya provides technical support through three channels: support tickets, email, and phone. Phone support is available Monday through Friday from 6 a.m. to 6 p.m. EST. One advantage of using a global product like Kaseya is that there is an active global community of users and technicians where you can find answers to all your frequently asked questions.
Additionally, Kaseya itself provides extensive documentation, help, how-to articles, and Youtube Videos to help you climb the platform learning curve.
VSA Cup: Final Verdict
Kaseya VSA is a feature-rich RMM solution ideal for large IT teams and MSPs. VSA’s network discovery and SNMP monitoring never leave any device in your IT environment undetected. You can then monitor them and get alerts in real time.
Common alerts can also be automatically remedied using pre-designed scripts. There is also a stealth remote control tool that gives technicians full access to any endpoint and the authority to modify files without the end user’s knowledge. The Kaseya dashboard is also very pleasing. It’s simple and allows you to drill down into various endpoint parameters using custom filters and reports – you can also add custom dashboards with widgets of your choice.
However, while the Kaseya is certainly not short on features, they come with a hefty price tag. Although it didn’t reveal its pricing, the final cost will likely be between $4-5 per endpoint/month, which may be a bit too expensive for most businesses.
Additionally, Kaseya suffered a cyberattack this year when Russian ransomware gang REvil exploited vulnerabilities in its systems. Although the problem has been resolved, customer confidence in the company has not been resolved, which has also affected the company’s business. However, having said that, the company has a set of hardened privacy and security credentials, including regular penetration testing, to avoid such incidents in the future.
Kaseya VSA: Frequently Asked Questions
Is Datto RMM part of Kaseya?
Kaseya acquired Datto RMM in April 2022 for $6.2 billion, but it still exists as an independent RMM platform independent of Kaseya VSA. With Datto, you can manage Microsoft 365 tasks natively through a single-user management platform.
It also comes with automated patch management and native ransomware detection for the operating system and third-party applications. There is also a built-in network topology map, giving you a clear view of all devices in your IT environment.
Is Cassia safe?
Kaseya is an experienced IT company that complies with various standards, including GDPR and ISO 27001. Additionally, it establishes various internal security policies. Despite this, Kaseya was hit this year by a ransomware gang that managed to exploit vulnerabilities in its systems.
However, the attack was quickly quelled and no damage was reported. In fact, the incident helped the company further strengthen its security architecture. It now conducts regular penetration testing to avoid such incidents in the future.
What products does Kaseya offer?
Kaseya is a multi-product company that provides a variety of IT solutions. You can use its VSA RMM to manage and monitor all endpoints. Additionally, the company offers PSA tools, data backup solutions, cloud management tools, and email security suites. There’s also Kaseya 365, which lets you bundle multiple product features into one solution.
